Below FAQ are some common questions people may have
If you have other questions, please click the Chat button on the bottom of site to speak with a live person.
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Top Questions
Can I order a custom-designed piece of jewelry?
Yes, we offer custom-designed jewelry services. Contact us to discuss your ideas and preferences, and we will work with you to create a unique piece.If you have any other questions or need further assistance, feel free to reach out to us. We are here to help!
Do you offer international shipping?
Yes, we offer international shipping. Please note that additional charges such as customs duties, taxes, and fees may apply for international orders.
How can I track my order?
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.
What is your return policy?
We have a flexible return policy. If you are not satisfied with your purchase, you can return it within 30 days of receipt for a refund or exchange. Please refer to our Returns Policy page for detailed instructions.
Are the products on your website genuine?
Yes, all the products sold on our website are genuine and sourced from reputable suppliers.
Do you offer engraving services?
Yes, we offer engraving services for select products. You can personalize your jewelry with names, initials, dates, or special messages. Please check the product description or contact us for engraving options.
Can I cancel or modify my order after it has been placed?
We process orders quickly to ensure prompt delivery. If you need to cancel or modify your order, please contact us immediately. However, once an order is shipped, it cannot be canceled or modified.
Do you offer gift wrapping services?
Yes, we offer gift wrapping services for a special touch to your purchases. You can select the gift wrapping option during checkout.
Do you offer repair services for jewelry?
Yes, we offer repair services for jewelry purchased from our store. Contact us for more information on our repair services and pricing.
Are there any warranties on your products?
Yes, certain products may come with warranties. Please check the product description or contact us for warranty information.