Repairs

At LIV Jewelers, we stand behind the quality of our products and are committed to providing excellent customer service, including repair services for your jewelry. Please review our repair policy below for detailed information:
Repair Process

To initiate a repair request, please contact our customer support team at sales@livjewelers.com or 631-361-7000. Provide details about the repair needed, along with your order number or proof of purchase.
Assessment and Estimate

Once we receive your repair request, our team will assess the damage or repair needed. We will provide you with an estimate of the repair cost and timeframe for completion. The estimate may vary depending on the complexity of the repair and materials required.
Approval and Authorization

You will receive the repair estimate via email or phone. Review the estimate and provide authorization for the repair to proceed. If you have any questions or would like to discuss the estimate further, please contact us.
Repair Execution

Upon receiving your approval, our skilled jewelers will proceed with the repair work. We use high-quality materials and craftsmanship to ensure the integrity and beauty of your jewelry are maintained.
Completion and Quality Check

Once the repair is completed, we conduct a thorough quality check to ensure that the jewelry meets our standards and your expectations. We inspect the repaired area, clean, and polish the jewelry to restore its brilliance.
Notification and Payment

After the repair is successfully completed, we will notify you via email or phone. The final repair cost, including any applicable taxes and shipping fees, will be provided. Payment can be made securely online or in-store.

For customers unable to visit our physical store, we offer shipping options for repaired jewelry. You can choose standard or expedited shipping based on your preferences and location. Shipping fees will apply.